Refund Policy

cig99 Refund Policy

We strive to give every customer a worry-free shopping experience. This policy applies to all products purchased on cig99.

1. Refund Conditions

  • Pre-shipment cancellation: cancel anytime before dispatch for a full refund
  • Quality issues: if you find damage, missing items or wrong shipment within 7 days of receipt, contact us with photos for exchange or refund
  • Item not as described: if the product significantly differs from the website description, contact us within 7 days with evidence
  • Refused delivery: if a parcel is returned due to wrong address or non-delivery and goods are undamaged, a refund can be arranged

2. Refund Process

  • Submit: log in, find the order in "My Orders", click "Apply for Refund" and state the reason
  • Review: our team reviews within 1-3 business days and responds
  • Execution: once approved, the refund is issued via the original payment method; arrival time varies by bank or platform

3. Important Notes

  • Cigarettes cannot be returned or exchanged once opened or used due to special regulations
  • Please keep returned goods in original packaging with all accessories
  • For disputes, please contact customer service first

4. Final Interpretation

cig99 reserves the right of final interpretation of this policy. Any changes will be announced on the website in advance.